Mondelez International

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

You effectively manage consumer contacts to achieve consumer satisfaction and retain consumer loyalty.

How you will contribute

You will effectively manage consumer contacts to achieve consumer satisfaction and retain consumer loyalty, help turn voluntary consumer contacts into insights and actions, and oversee the consumer relations operations and lead reporting.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Contact center management, analysis, customer service, front-end, and operational systems with foundational functional expertise

• Social media operations

• Recall management

• Project management

• Thinking strategically, managing projects independently, and being consumer focused

• Developing people and interpersonal/team building/motivational skills

• Analytical and quantitative skills

• Communicating effectively, verbally and in writing

More about this role

What you need to know about this position:

• This role is part of regional Equity & Innovation marketing organization within Mondelez International MENAP (Middle East, North Africa & Pakistan) region.

• It is primarily focused on 4 strategic markets - KSA, Gulf, Egypt & Morocco for the Biscuits & baked snacks categories (Oreo & Barni as 2 key brands), reporting to the Biscuits & Baked Snacks E&I regional lead.

• Key responsibility of this role is to lead, develop and drive a regional multi-year equity & innovation agenda that aligns with brand growth strategy and strategic plan for the key brands responsible for.

• This will require working cross-functionally with peer internal workgroups and in partnership with creative & media agencies to deliver brand campaigns and innovation strategy that drive sustainable growth & brand equity.

• In partnership with local marketing teams, you will define and deliver plans on core brand equity communication and to strengthen brand portfolio through innovation and renovation.

• The role will also manage the process of identifying innovation opportunities from pre-launch of business proposition to bringing successful innovation into market, in addition to helping develop brand strategy & working on communication campaigns.

Education / Certifications:

Bachelor’s and/or Master’s Degree in Marketing or equivalent

Job specific requirements:

• Minimum 4-5 years of Consumer marketing, brand-building, product development/innovation and/or brand-activation experience.

• Ability to manage multi-brand / multi-country

• Proactive, resourceful and a problem solver

• Consumer Centric, with a digital first mindset.

• Ability to work cross-functionally across internal & external stakeholders and multi-functions.

• Analytical and creative skills - a balance of commercial and strategic acumen.

• Effective communication (verbal and writing), and strong presentation skills.

• Strong leadership to influence direct teams and core stakeholders especially remotely

Work schedule: Full Time

No Relocation support available

Business Unit Summary

Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Marketing Excellence

Marketing

At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum

Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.

Join us and Make It An Opportunity!

Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.