Job Information
Mondelez International Customer Collaboration Manager in Birmingham, United Kingdom
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
The UK Customer Collaboration Manager role is critical to managing and ensuring the highest levels of service are delivered to our customers. Leading a customer team, in close alignment to the sales team, the structure enables the progression of an agenda focused on delivering operational excellence, optimizing joint costs and in developing improved processes and initiatives to enable business growth. The role is pivotal to our customer engagement, to understand and translate customer requirements through the building of trusted partnerships, and to work as a member of virtual teams within CS&L / MSC / MEU / Commercial functions to shape and deliver the agenda.
Role Scope
Creation of an agreed customer collaborative agenda with internal & external stakeholders to drive continuous improvement of the order to delivery process and deliver agreed KPIs, and a Joint Supply Plan measured through Customer Scorecards to support our Growth agenda.
Creation and evolution of a focused, motivated and high performing Customer Collaboration team . Working as part of the Customer Order to Cash Leadership Team to fully align and optimize ways of working as a virtual team.
Leading the service agenda and championing the voice of the customer , working across CS&L to maximise OTIF performance and working as part of the Sales virtual team to ensure a coherent and fully integrated customer agenda.
Strong stakeholder management and the building of a strong network of relationships is critical both internally and externally- Customer, CS&L, Commercial, MSC, MEU Customer Tower, MBS OTC, external bodies and within the wider business to ensure an efficient flow of information for customer-specific topics It is critical that the job holder is able develop strategy and to frame & communicate information effectively with stakeholders at senior levels.
How you will contribute
You will:
Lead a Customer Team of direct and indirect reports
Role modelling and developing a people strategy to optimize the team capabilities, providing a talent pool for development within the business and attract and retain talent from within and outside of OTC to build a high performing team.
Active participation in People Forums & Initiatives as part of the NE CS&L ELT.
Drive the operational engagement which includes leading the customer collaboration teams that focus on delivering 98.5% service to them through: -
Operational excellence and continuous improvement to identify and resolve processes or issues which impact service.
Promotional Forecasting through Implants and 30:60:90 planning processes
Seasonal intent Management
Leading the MBS back office Customer service teams to deliver CS order entry target of <0.05%
Build trusted partnerships with Commercial Customer Directors / Meals MD to support the delivery of our c$1.5B revenue
Leads an aligned agenda as the MSC business partner
Lead an agenda to deliver service and cost efficiencies to the business
Supports the delivery of the Customer Innovation agenda to deliver $500K - $1M per annum in productivity (each) for their customer portfolio.
Leads the customer performance of the Customer Trade Terms Governance, makes decisions based on analytical insights and utilizes, in line with the customer JSP to deliver improvements and efficiencies.
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
Extensive customer supply chain or commercial experience (preferably Sales)
Experience of leading people and building teams
Customer-facing experience (major retailers)
Excellent communication and influencing skills at senior levels (internal and external)
Strong Customer Relationship Management & stakeholder influencing skills
Analytical understanding of Service Drivers
Systems literate – SAP, Microsoft Office (PPT, Excel)
Fluent English (verbal and written)
Project Management
More about this role
Work schedule: 100%
The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland .
Business Unit Summary
At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like Cadbury, Milka and Alpen Gold chocolates, Oreo, belVita, LU and Tuc biscuits get safely into our customers hands—and mouths. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Customer Collaboration (CLD)
Customer Service & Logistics
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.