Mondelez International Shelf Management Specialist / Customer Category Manager in Boston, Massachusetts


With our portfolio of global Power Brands such as Oreo and belVita biscuits, Cadbury Dairy Milk and Milka chocolate and Trident gum, we’re the world’s #1 in biscuits and candy, and #2 in chocolate and gum. We’re Mondelēz International , a snacking powerhouse with operations in more than 80 countries, with approximately 90,000 employees globally and our brands are marketed in around 165 countries.

Our purpose and vision is to create more MOMENTS OF JOY by building the BEST SNACKING COMPANY IN THE WORLD .

You’ll put our customers at the heart of our business. By building strong relationships with every customer, big or small, you’ll help Mondelēz International become the supplier of choice and ensure we deliver world-class execution of our business plans in every store.

Manage planning:

  • Translates BU priorities into actionable plans specific to incumbent’s category/ customer

  • Collaborates with the Customer, gain alignment on plan and key supporting tactics

  • Builds revenue, profit, and share by applying category management principles and business analysis best practices to identify key category drivers and implementing business recommendations to drive Mondelez & Customer growth

  • Ensure accuracy of LE by updating TPM Customer Plans based on actual performance; target continuous improvement in forecasting and TPM “Revenue Call”

  • Maximizing Mondelez International Category position through unbiased collaboration and fact-based selling.

  • Lead, in partnership with Customer Category Managers, new item presentations.

  • Identify customer specific assortment / shelf management volume opportunities and shopper card analytics

  • Within the context of category management, conduct in-depth analysis of shelf productivity and effectiveness; including space allocation versus volume, shelf inventory i.e. days of supply, analysis and resolution of out of stocks, return on investment, assortment analysis leading to optimal share of shelf, improved position, best variety

  • Provide information and feedback to Space Management Training Managers to improve the effectiveness of category analysis.

  • Demonstrate industry leadership to key customers by becoming the most trusted business advisor.

Drive execution:

  • Tailors Mondelez programs consistent with customer strategies through the development of contracts and sales presentations to sell‐in new items, merchandising events, etc.

  • Manages communications with global Supply Chain ensure accurate and timely forecasting & order management

  • Serves as information “hub” for category to Manager, Retail team and insights managers to maximize franchise growth

  • Collaborates with BU to leverage Mondelez scale. Create synergies in the Mondelez portfolio of products and utilize the flexible supply chain to drive customer profitability and Mondelez revenue, consumption and share

  • Coordinates execution at retail via Retail Execution Plan

  • Leverages the supporting role (CAM / SA) to create effective customer selling materials

  • Provides updates to management on competitive activity (both at Customer and in the market), Customer specific strategy changes, key marketplace updates and other business-related activities

  • Manages new item sell in and distribution

  • Conducts category analysis by utilizing current consumer and category insights and KPI reports. Analyze the category, the customer and the consumer information to make strategic business building decisions

  • Leverages analytical support provided by Sales Services Associate (i.e. this person compiles the information into a series of pre‐defined reports) to understand customer / category implications of the information presented

  • Responsible for eventual synthesis of the information processed and reported by the Sales Services Associate

  • Recognizes opportunities to grow share / profitability at the customer.

  • Evaluates post event analytical support to determine profitability and ROI of trade funded events – determine areas for improvement and increased trade efficiencies.

  • Collaborates with the customer to continually refine future plans

  • Delegates administrative responsibilities to Sales Services Associate

  • Manages operating costs

  • Manages effective trade funds spending within budget

  • Develops effective and efficient merchandising that maximize ROI

  • Ensures timely and efficient resolution to Customer deductions

  • Reviews KPIs to determine necessary action steps to improve category profitability

  • Leads the resolution of post audit deductions (with administrative support when appropriate)

  • Adheres to auditing policy and procedures

  • Proactively manages plans – (to secure additional programming


  • 4 year degree preferably in Computer Science, Logistics, or Liberal Arts

  • Minimum of 5 years sales experience with an excellent understanding of business processes, systems, operational forecasting experience and analyzing consumer trends

  • Extensive knowledge of category and/or Mondelēz portfolio specific to category

  • Strong negotiation skills

  • Superior interpersonal skills (verbal, non‐verbal)

  • Ability to establish and maintain effective relationships with Customer, gain trust and respect

  • Expertise in applying Mondelez tools to execute role, including TPM certification

  • Proficient in Microsoft Office programs

  • Willing to travel 10‐20% (if applicable)

Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

Applicants must complete all required steps in the application process, including providing a Resume/CV, in order to be considered for this position.

Job: Key Accounts

Primary Location: NA-US-Massachusetts-Boston

Schedule: Full-time

Req ID: 1814601