Mondelez International

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Job Information

Mondelez International Salesforce CoE Leader in East Hanover, New Jersey

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

As part of the Mondelēz International Business Services division, you have global responsibility for a specific discipline that may include partnering with leaders in sales, finance, marketing, customer service and logistics, procurement, HR, etc. You lead a team that delivers best-in-class service and value creation to their clients and that always strives for operational excellence.

How you will contribute

You will work with others, including C-Suite and other senior personnel, to define the experience direction. In addition, you will design and re-engineer processes to ensure customer-focused delivery of services and ensure that value is delivered by using performance metrics and analysis.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

  • Your specific discipline (senior level)

  • Collaborative management with the ability to build partnerships across client groups and key stakeholders influence and drive business performance

  • Developing and leading high performing teams, partnerships with businesses, and developing/staffing people

  • Strategic thinking, with an eye for detail and results

  • Working in a matrix environment and dealing with multiple stakeholders

The Digital Experiences Sales Tower organization has responsibility for leading the technology roadmaps for Sales solutions. The Salesforce CoE leader will be responsible for establishing and leading the Salesforce Center of Practice for Mondelēz with significant focus on increasing the value and harmonized architecture brought forth with a Salesforce Platform. We will be looking to establish a group of highly skilled and trained leaders to drive architecture, solution design support and best practices as it relates to Dev/Ops and more. The capabilities and services supported by the Salesforce CoE include:

Salesforce platform subject matter expert enabling Mondelēz to leverage the technology capabilities to its fullest Brings design standards, Architecture adherence, & Security and Compliance Own the Salesforce strategic vision and roadmap for the evolution of Salesforce within Mondelēz requiring strong partnerships with the Product Owners. Ensures Global template is governed and any customization that will impede future release enhancements to be consumed is clear and signed off Support for license agreements including helping define and optimize license types to optimize cost to Mondelez Define the CI/CD framework needed to optimize and benefit from Agile Dev/Ops including

Establish strong and automated processes to ensure Continuous integration and Continuous delivery that can be leveraged by the various product teams buildings solutions on the Salesforce Platform.

Conduct Industry sensing to define the CI/CD Tech stack to automate processes, protect code through the environment lifecycle, and support quality checks through the code deployments.

Builds and shares CoE Salesforce technical accelerators Help the product owners understand the overall solution design and Salesforce components needed to deliver products successfully.


A desire to drive your future and accelerate your career. You will bring both experience and expertise to enable and transform in this critical and strategic area:

  • Provides Salesforce subject matter expertise and accountability for maximizing investment

  • Review design strategies for various Salesforce products to confirm configuration and customization approaches to minimize complexity

  • Create a well-defined engagement model with business values to deliver value through technology

  • Govern executable architecture and dev standards for the platform

  • Leverage common tools, products, and processes including DevOps to deliver a strong platform ecosystem

  • Leverage elements from a COE Capability Framework to build a vertically integrated model

  • Work across IT Product & Value Teams to collaboratively define customer experience and manage value-based roadmaps.

  • Collaborate with Cross Platform Architect(s) to drive consistency across the platform to drive common services (Architecture, Security, CI/CD, Automation)

  • Lead standardization and reuse of core capabilities across all products to ensure harmonization and true reusability

  • Continuously evolving the Platform with innovation and capabilities with Salesforce offerings and connect different technologies and innovate new solutions for Mondelez competitive advantage.

  • Guide product teams to deliver products and capabilities to focus on creating business value including accelerating business growth and improving process efficiency.

  • Ensure solutions are compliance with global Enterprise Architecture, security, and data privacy compliance design and global Risk management process and are fully compliance with Mondelez global government info security requirements.

  • Develop digital Sales experience capabilities within in technical application architecture and strategies focused on driving best in class ROI of the Salesforce Solution investment.

  • Providing technical leadership to technology specialists and application owners

  • Participates in Partner RFP’s and Salesforce agreement renewals

  • Participates in architectural decisions and provides input to Enterprise Architecture team

  • Preferred - Understanding of FMCG industry or related similar industries in the consumer goods space.

What you need to know about this position:

In this position you will:

  • Serve as a trusted advisor to the Sr Director of Global Sales Solutions and Chief Digital Experience Officer

  • Rapidly build understanding and expertise in Mondelez Digital Experience approaches and technologies, and Corporate policies and standards including the growing Consumer Privacy expectations.

  • Actively engage partners and technical leaders to confirm technical decisions and directions align to Mondelēz Architecture strategy and Security expectations.

  • Lead the agenda leveraging technology to drive disruptive commerce/business model innovation focused on new channel (Occasions) where a digital layer may be required.

  • Stay in touch with external changes in salesforce technology evolution. Bring back relevant learnings and apply them in your work.

  • Establish networks (internal and external) where your knowledge and experience can be shared across the organization. Coach and train resources to build organization capability.

  • Leverage the partner network to deliver salesforce technology capabilities that can scale and operated efficiently and effectively.

What extra ingredients you will bring:

Must have a robust understanding and knowledge of the following:

  • Strong technical leadership skills in delivering Salesforce solutions at scale

  • Experienced in Salesforce Solution delivery including prioritization and timeline estimations

  • The ability to work with business leadership team and multifunction team with excellent interpersonal skills, including teamwork, facilitation, and negotiation

  • Creative problem-solving skills that you leverage to find brilliant solutions to wicked problems and challenges.

  • High emotional intelligence to work well across diverse personalities, cultures, and organizations with differing interests.

  • Curiosity and energy to continually learn new technologies and stay apprised of security and regulatory changes.

  • Excellent written and verbal communication skills

  • Exceptional thought leadership in IT trend and strategy

  • The ability to translate business needs into IT solutions

  • The ability to lead innovation

  • The ability to influence business leadership in technology driven business process and business model transformation

  • Excellent understanding and experience of Global digital ecosystems and solutions

  • Strong learnability and passionate in continuously learning and upgrading knowledges

  • Excellent in managing IT vendor relationship to achieve Win-Win partnership

  • Strong IT Application and Architecture management skills with proven IT architecture experience in a Global organization

  • Good knowledge of financial models and budgeting

  • Excellent in leading a diverse organization and passionate in developing organization capability

  • The ability to communicate and collaborate with global team to drive global alignment, support, and reapplications

  • Strong Salesforce Solution design and best practices experience

  • Proven ability and experience to manage IT Vendors on Digital delivery

  • Experience using Agile delivery methods and advanced in program/project management and have large & complex project management experience


  • 10+ years of experience with full cycle Salesforce implementations and an extensive understanding of the Salesforce ecosystem.

  • 6-8+ years direct management/supervisory experience required, preferably in a CoP/ CoE model

  • Advanced Salesforce certifications actively maintained (Admin & App Builder and Advanced Admin expected).


  • Bachelor’s degree in Engineering, Computer Science, Mathematics, and/or Business Administration


  • Master’s degree in Engineering, Computer Science, Mathematics, and/or Business Administration preferred

Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy

Business Unit Summary

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and Chips Ahoy! cookies, Ritz , Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products —are close at hand for our consumers across the country.

Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

Job Type


Experience Management

Global Business Services

At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum

Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.

Join us and Make It An Opportunity!