Job Information
Mondelez International Sr. Quality Specialist- Customer QA in East Hanover, New Jersey
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It With Pride.
As an individual contributor in RDQ, you are a technical resource and internal expert in areas of critical importance to organization who regularly interacts with senior management. You apply your broad technical knowledge and in-depth knowledge of your technical specialty to identify, define and solve complex business problems.
How you will contribute
You will be the point of contact for MDLZ customers from e-commerce, food service, club store, retail, and distributors on quality related topics, ensuring products meet design, food safety and quality policy requirements. In this role, you will support quality to ensure that customers receive consistent responses to their concerns, product technical support to improve customer experience, partner with internal stakeholders to ensure all relevant MDLZ locations meet customer expectation and serve as the key point of contact to communicate the resolution of customer related issues. To excel in this role, you be an implementer of regional and global strategies; identify, report, monitor and direct corrective and preventive actions associated with quality KPIs, and partner with cross-functional internal and external business partners (R&D, regulatory, marketing, business development and manufacturing) to meet our quality agenda. In addition, you will share best practices among manufacturing sites through quality benchmarking; support MDLZ sites with respect to plant investigations, root-cause analysis and follow-up to protect Mondelēz International and our consumers, and; be an ambassador, driving quality and sharing expertise with colleagues to ensure that quality improvement becomes an instinctive culture across the business.
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
Related experience in operations, quality, and/or R&D
Knowledge of quality systems (HACCP, ISO9001 and FSSC22000) and FDA/FSMA requirements for food manufacture, transportation and storage
Microbiology and food safety and sanitation experience
Handling multiple tasks and prioritize
Communication and leadership skills on cross-functional teams
Statistical processes, problem-solving, and root cause analysis techniques
Business acumen and influencing and negotiating
Previous roles partnering with external partners or managing external communication preferred.
Auditing certification or equivalent experience is a decided advantage
Travel
Less than 40%
Education
Bachelors degree is required
Work schedule:
This is a hybrid role with standard working hour
No Relocation support available
Business Unit Summary
The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and Chips Ahoy! cookies, Ritz , Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products —are close at hand for our consumers across the country.
Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.
Job Type
Regular
Corporate Quality Assurance
Product Quality, Safety and Compliance
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.