Job Information
Mondelez International Customer Collaboration Specialist (m/f/d) in Vienna, Austria
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will improve value and service to your customers together with supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers, whilst managing internal stakeholders and playing a key role in the supply chain.
How you will contribute
You will:
Be the single point of contact for your customer portfolio
Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales
Help achieve business and commercial objectives by fulfilling customer-service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
Work with the order fulfilment, demand planning, demand fulfillment, and commercial teams to report on and achieve KPIs, including root-cause analysis and continuous improvement
Use internal and customer data to identify and implement improvement initiatives, that create added value for the supply chain and customers
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
Experience in customer service and logistics, and with customers
Experience in fast-moving consumer goods or consumer packaged goods company
Data affinity: Strong analytical and problem solving skills
SAP knowledge (preferred) and expertise in MS Office
Customer orientation, strong influencing and communication skills
Strong focus on delivering productivities, service and KPIs
Team player, accountable, reliable, proactive, and flexible
More about this role
What extra ingredients you will bring:
Passion for building customer loyalty through exceptional listening and consultative relationship building
Ability to analyze information, ask probing questions, challenge the status quo, and make decisions related to order processing/deliveries and client inquiries
Team player
Commitment to implementing feedback as a means of achieving individual and team performance goals
Education / Certifications:
A supply chain, procurement, logistics, engineering degree or a related business area
Previous experience in a relevant position is a plus
Strong computer skills in SAP and Microsoft Office applications and the ability to learn new applications quickly
Job specific requirements:
Great English and German written and verbal communication skills, with the ability to adapt to different stakeholders
Negotiation and conflict resolution
Empathy and problem-solving mentality
Timeliness and reliability and good priorization skills
Resilience
Strong analytical skills
Ability to deal with complexity and ambiguity
Benefits:
Internationale Teams in einem innovativen und dynamischen Arbeitsumfeld
Zentral gelegenenes, modernes Open Space Office (Nähe Schönbrunn) sowie Möglichkeiten für flexible Gestaltung der Arbeitszeit und Home Office (Home Office Pauschale)
Flexibel anwendbarer monatlicher Essenzuschuss – Digibon
My Club Fitness App, gratis Nutzung eines Lifeline Fitnessstudio sowie weitere attraktive Angebote zur Gesundheitsvorsorge
Wiener Linienkarte und Stützung des Klimatickets
Produktbestellung 1x im Quartal
Attraktives Einstiegsgehalt über dem Kollektivvertrag, abhängig von Qualifikation und Erfahrung
Mandatory information in Austria: The salary is graded in the Collective Labor Agreement “Information and Consulting”. If you meet the mentioned requirements the entry gross-salary for this position will be EUR 53.500,-- per year, split up in 14 pays for full-time. We’re willing to overpay, dependent on your professional work experience and qualification.
Relocation Support Available?
No Relocation support available
Business Unit Summary
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our succes
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER
Job Type
Regular
Customer Collaboration (CLD)
Customer Service & Logistics
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.